Are you using F&I Witness?
F&I Witness is an optional service provided by IAS whereby IAS employees review
and score random videos from your dealership and provide dealer management with
Are you using SmartEye for training, or just reviewing problems?
Dealerships should develop a set of mandated guidelines for reviewing F&I transactions,
including a minimum number of video reviews per F&I manager, per month. These
guidelines should establish expectations for each customer transaction that F&I
managers need to follow during each vehicle delivery.
Are you conducting regular video reviews with your F&I people?
No matter how it's done, it is crucial to review recorded videos on a regular basis
and work with F&I managers to improve their skills.